"Older people sit down and ask,
‘What is it?’, the boy asks, ‘What can I do with it?’ "
Steve Jobs
"If you always do what you always did,
you will always get what you always got"
Albert Einstein
"The secret of the change is to focus all your energy,
not on fighting the old, but on building the new"
Socrates
Competency Based Training Program
Internal Consultant Qualification Program (ICQP)
Internal Consultant Qualification Program (ICQP) equips in house expertise with facilitating competencies, ability to analyse objectively and propose solutions for process or performance improvements. It promotes the organisation to leverage on internal talents to solve problems independently.
ISSUES AND CHALLENGES TO IMPROVE BUSINESS PROCESS BY EXTERNAL CONSULTANTS
1. Expensive investment in engaging external expertise for process improvement
2. Practicality in implementing the recommendations due to unfamiliarity of approaches and expensive solutions
3. Difficulty in getting buy-ins from staff due to tall orders and unestablished credibility of external experts
4. Hard to sustain the process after the external consultants hand over the project
OBJECTIVES OF PROCESS CONSULTANT DEVELOPMENT PROGRAM
1. Developing facilitating, analytical and diagnosing competencies for process improvement
2. Ability to implement right process and relevant tools to improve results
3. Ability to develop solutions and plan for implementations to improve process quality
4. Ability to monitor project implementation and measure results objectively
CONTENT OF PROCESS CONSULTANT DEVELOPMENT PROGRAM
1. Process Mapping and diagnosis
2. Process improvement tools
3. Monitoring Process Improvement Projects
4. Tracking, evaluating and reporting results
ISSUES AND CHALLENGES TO IMPROVE BUSINESS PERFORMANCE BY EXTERNAL
CONSULTANTS
1. High investment in engaging external expertise for business performance improvement
2. Transparency in sharing actual performance and business credibility at risk
3. Difficulty in getting staff buy-ins and giving cooperation to external experts
4. Hard to sustain the performance and continuity after the external consultants hand over the project
OBJECTIVES OF PERFORMANCE CONSULTANT DEVELOPMENT PROGRAM
1. Developing facilitating, analytical and diagnosing competencies for performance improvement
2. Ability to implement right approach and relevant tools to improve business performance
3. Ability to develop solutions and plan for implementations to improve performance quality
4. Ability to monitor project implementation and measure results objectively
CONTENT OF PROCESS CONSULTANT DEVELOPMENT PROGRAM
1. Performance Analysis Management
2. Performance improvement tools
3. Monitoring Performance Improvement Projects and developing KRAs, Metrics, KPIs and Dashboards
4. Tracking, evaluating and reporting results
5. Aligning strategic objective and corporate measures
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