LHI Highlights

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What is Critical Transformation?

Cultural transformation begins when an organization recognizes its current culture is misaligned with its vision, mission, core values, and …

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How Do We Respond to a New Idea?

Creative ideas rarely come out as fully formed amazing ideas. They come as half-baked “what ifs” and it's the team’s job—and your job as a …

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Key Elements to Develop a Talent Management Framework

It seems like a lot of work to get a talent management framework put together. HR and management often focus on managing the day-to-day operations …

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Elements of Your Talent Management Framework

You can do a bit of googling and come up with sample talent management frameworks, all of which help build your own–but keep in mind that each must…

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Ways to Assess Talent & Build for the Future

A solid talent management framework helps organizations execute their talent management strategy and improve performance. How can you develop and …

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Ways to Guide a Workplace Culture Transformation

Workplace culture represents the personality of your organization. It’s what makes your organization unique. Organizational culture is comprised of…

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Encourage Critical Thinking In The Workplace

Business leaders and managers talk about the importance of critical thinking but they rarely try to encourage it in their own teams.  …

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How To Create a Culture That Embraces & Adapts to Change

As part of today’s changing technological landscape, it is vital to create a workplace culture that adapts to those changes. Doing so starts with …

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Key Performance Indicator for Customer Service

Key performance indicators are essential to measure to understand how well your business is performing in the eyes of your customers. It’s …

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"VALUE ADDED" Pada Perniagaan

Dalam sesebuah perniagaan, strategi "value added" atau nilai tambah adalah sangat penting. Ramai usahawan mahupun syarikat bersaing dengan …

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Tingkatkan Kemahiran Kepimpinan

Kemahiran kepimpinan memainkan peranan utama dalam proses perkembangan kerjaya seseorang. Malah, untuk menjadi pemimpin yang berkualiti dan …

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BIG PICTURE: Thinking Strategically

Succinctly put, big picture thinking is not just for the leaders and executives in an organization. You too, wherever you may stand in the …

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COVID-19 Implications on Business

COVID-19 started as a health crisis, which quickly evolved into a global economic crisis at a speed and magnitude we have not seen in our …

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What are the 4P's of CREATIVITY?

Creativity is an intangible characteristic that most organizations aim to cultivate. So much of what makes an organization succeed - the ability to…

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Why is Critical Thinking Important for Business

Critical thinking can be defined as the process of analyzing and evaluating information to guide beliefs or actions. When students choose …

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Reactive VS Proactive In Business Strategy

Reactive business strategies are those that respond to some unanticipated event only after it occurs, while proactive strategies are designed to …

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Managing Incremental and Disruptive Innovation

For companies, setting up an innovation management is important in order to keep pace with changing customer needs. Incremental innovation …

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The Different Types of Innovation

In the context of businesses, there are different types of innovation. Process improvement and organizational innovation: The improvement of …

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The Right Mindset for Innovation

Innovation requires more creativity and more willingness to take risks than the implementation of typical projects. To successfully realize …

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16 Key Customer Service Skills

While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is your …

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Customer Service Skills & How to Develop Them

It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you’ll lose customers. The …

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Important Methods to Monitor Customer Service

Keeping track of customer perceptions of your business is a way to help ensure you are providing optimum levels of care to patrons who support your…

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Innovation Leadership Characteristics

In the rapidly changing world today, it is crucial for organizations to be innovative in order to stay competitive in the market and ensure …

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